Chatbots need to make sense, not nonsense
I just had an interesting and lengthy dialogue. After booking flights a while ago, the flight operator cancelled one leg of my flight. Instead of flying to Las Vegas for five nights via Frankfurt, I was now flying to Las Vegas for two nights and then back to my layover city Frankfurt for three nights….

Life is good and life is bad … that’s life
I’ve felt European for most of my life, as the UK joined the EU back in 1973. Free travel and movement across borders, that grew from nine states to twenty eight, introduced a glorious period of open integration. Integration of trade and commerce and then, latterly, money and finance. The grand plan of the euro…

Starting up in a recession
The last recession of any major size was 2008. Fourteen years ago! The iPhone had just appeared and we had just started discussions around the concept of cloud computing. Oh, and FinTech wasn’t even talked about. Fourteen years later, FinTech is getting over $200 billion investment a year, and the world has changed a lot….

The Finanser’s Week: 8th August – 14th August 2022
The main blog discussions this week include … Is Goldman Sachs letting Apple down? There’s a good old challenge in banking that, in recent years, has been growing. The challenge is to name the bad guy. Sometimes the bad guy is a hacker; other days, it’s a rogue trader; another event points the finger at…

The four-pillar model needs less pillars
What is the four-pillar model? It’s a system created years ago to allow plastic card systems to work. The system connects merchant to consumers via an acquiring bank and an issuing bank. Well, maybe it’s not that simple. Let’s let MasterCard explain it: What is interchange? Interchange is a small fee typically paid by acquirers (retailer’s…

Is banking relevant?
We often talk about banking being plumbing, using smart pipes for delivery to the door. Some even comparing banking to sewage. I think I prefer plumbing. It sounds better. The thing is, how often do you think of changing your utility provider? Changing electricity, water and gas is not at the top of our agenda….

Chris Skinner Keynote, April 2025, Europe
Intelligent Money: Our Future Is Where We Do Not Think About Money, As Our Money Thinks For Us
What is the future?

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