Opinion

During one part of my recent conference activity, I asked the banks in the audience how they organised their innovation strategies.  All of them have one, is the good news.  All of them have different nuances of how they structure for innovation however.  The most common structure appears to be to have innovation under the…

I chaired a really interesting debate yesterday between MP John Redwood and former MEP Baroness Sharon Bowles at the Association of UK Payments Institutions conference.  The discussion was should we stay or should we go, or the Brexit if you prefer. John Redwood has spent years as a Eurosceptic, standing against John Major in the…

There is a lot of talk about blockchain.  A lot.  Loads.  But when you get past all the talk, what is actually happening with blockchain?  Answer: not enough. I say this because there are some stand out firms out there – like R3, Digital Asset Holdings, Ripple – who have gained traction with the banks,…

As you all know now, this week sees the release of my new book ValueWeb.  Yes, you can buy it from today on Amazon or any of the other services you use.  It’s released in UK from March 15, and USA from April 7 (this is due to publisher getting hard copies to distributors before it…

I had a few wake up calls in my years of working in financial services, and a couple of key ones gave me an insight into the mentality of major financial firms that have stayed pretty true ever since.  The first was working with a major bank on a process re-engineering project.  We had narrowed…

I was talking with some friends and realised suddenly that we had not talked about branches or branch automation for a long time.  In fact, and this was the dawning, we haven’t talked about branch of the future for a long time. Branch of the future. It’s almost laughable writing that down today, and yet…

I was asked the other day about what’s on the CEO’s agenda?  Revenue, restructuring, regulations, share price, bonus, wife, mistress … whoops, sorry, I digress. In fact the four key areas top of mind with most bank CEOs are: Competition: and that’s not just interbank competition, but also new competitors in the form of challenger…

So Apple Pay finally launched in the USA on October 20 and there’s been mixed reviews.  Some people couldn’t make payments, whilst some found they were double-charged.  However, these are just teething issues and the overwhelming reports are positive.  Even former Apple CEO and Financial Services Club keynote speaker John Sculley: I think Apple Pay…